How We Handle Your Data

1. Information We Collect

When you place an order or contact us, we collect the details you provide directly:

• Name and contact fields (email address, phone number)
• Delivery address and order history
• Message content when you reach out via our contact form
• Technical data such as browser type, device information, and pages visited

We do not process payment card numbers directly. Payments are handled by our payment provider, who may store transaction details in line with their own privacy policy.

2. Cookies and Tracking

Our site uses cookies to remember your cart contents and to understand how visitors use the site. We use analytics tools that collect aggregated data about page views, referral sources, and browsing behaviour. You can disable cookies in your browser settings, but some parts of the site may not function properly without them.

3. How We Use Your Information

We use the data we collect for these purposes:

• To process and deliver your orders
• To respond to your enquiries and provide customer support
• To improve our website, products, and service
• To send order updates and, only with your consent, promotional offers

4. Data Sharing and Storage

We do not sell your personal data. We share information only with trusted third-party processors who help us operate our business:

• Hosting providers who store our website data
• Analytics services that help us understand site usage
• Email and form providers who manage our communications
• Delivery partners who ship your orders

Data is stored on secure servers and retained only as long as necessary for the purposes described above, or as required by law.

5. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Ask for deletion of your data, subject to legal obligations
• Request a copy of your data in a portable format
• Withdraw consent for marketing communications at any time

If you are in the EU or UK, you may also lodge a complaint with your local data protection authority. We comply with the principles of the GDPR and CCPA where applicable.

6. No Misleading Claims

We are committed to honest communication. We do not make false claims about our products, create fake urgency, or use fabricated endorsements. Any statements about burn time, heat retention, or product performance are based on our own testing and customer feedback. We do not imply affiliation with any official body or brand unless explicitly stated.

7. Contact Us

For any privacy-related questions, requests, or concerns, please contact us:

Les Briquettes
2781 Louise Plaza
East Nonhlanhlatown, NW 2484
Phone: 0133151392
Email: info@lesbriquettes.com